Responsible Gaming
at 77jeya — Play Safe,
Play Smart

● Our Commitment to Responsible Gaming

At 77jeya, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, not a source of financial stress or emotional harm. Our platform is designed from the ground up with safeguards and tools that empower players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and every corner of Bangladesh to maintain control over their gaming activity at all times.

We recognise that a small proportion of people who gamble may develop problematic behaviours. 77jeya takes this seriously. We invest in responsible gaming systems, train our support team to identify signs of problem gambling, and provide free, immediate access to self-management tools for every registered player. We also maintain strict age verification procedures to ensure that only adults aged 18 and above can access the platform.

77jeya does not target vulnerable individuals, does not advertise in contexts that are likely to reach under-age persons, and does not pressure players to continue gambling or to chase losses. Our promotional content is designed to enhance the entertainment experience for adults who have made an informed choice to participate.

● Age Restriction and Verification

77jeya is strictly an adults-only platform. All players must be aged 18 years or older to register an account, make a deposit, or place any bet on the platform. This rule applies to every player regardless of their location within Bangladesh — whether in Dhaka, Cox's Bazar, Mymensingh, or anywhere else.

How We Verify Age

Upon registration, players are required to confirm that they are 18 or older. However, 77jeya also conducts formal Know Your Customer (KYC) identity verification for all accounts that wish to make withdrawals or that trigger risk-based review thresholds. KYC verification requires submission of a government-issued identity document such as:

• Bangladesh National Identity Card (NID)
• Valid passport
• Birth registration certificate (for age verification purposes only, accompanied by a secondary photo ID)

Any account found to belong to a person under the age of 18 will be permanently suspended immediately upon discovery. Any funds held in such an account will be returned to the verified payment source (e.g., the registered bKash or Nagad account used for deposits), less any winnings, which are not payable to under-age players under any circumstances.

● Deposit and Spending Limits

One of the most effective ways to prevent overspending is to decide in advance — and commit to — a fixed gambling budget. 77jeya's deposit limit tools make this easy by allowing you to set hard financial caps on your account that the platform will enforce automatically.

Types of Limits Available

• Daily deposit limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) within a single calendar day (00:00–23:59 BST).
• Weekly deposit limit: The maximum aggregate amount you can deposit within any rolling seven-day period.
• Monthly deposit limit: The maximum aggregate amount you can deposit within any calendar month.
• Session loss limit: The maximum net loss you are willing to absorb within a single gaming session before play is automatically suspended for that session.

How to Set or Change a Limit

Deposit and loss limits can be set, reviewed, or reduced at any time by contacting the 77jeya support team at [email protected] with the subject line "Deposit Limit Request". Provide your registered account details and the specific limit type and amount you wish to apply. Our team will action your request within one business day and confirm via the email address on your account.

● Self-Exclusion Programme

If you feel that your gambling is becoming difficult to control, or if you simply want to take an extended break from all gambling activity, 77jeya's self-exclusion programme allows you to suspend your account completely for a defined period or permanently. Self-exclusion is free, immediate, and irreversible for the duration of the chosen period.

Self-Exclusion Period Options

• 30 days — a short-term break to assess your habits
• 90 days — a medium-term pause to re-establish balance
• 6 months — an extended exclusion period
• 1 year — a long-term break for serious concerns
• 5 years — an extended programme for significant problem gambling concerns
• Permanent exclusion — your account is permanently closed and cannot be reopened under any circumstances

What Happens During Self-Exclusion

When a self-exclusion is active on your 77jeya account, the following measures are applied immediately and for the full duration of the exclusion period:

• Your account is suspended and cannot be logged into
• All promotional communications (emails, SMS, push notifications) are stopped immediately
• Any active bonus balances are forfeited
• Any verified real-money balance in your account at the time of self-exclusion will be returned to your primary withdrawal method within seven (7) business days
• Any pending bets placed before the exclusion was applied will be settled normally; winnings from those bets will be returned to you via your withdrawal method

How to Request Self-Exclusion

Contact our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". State clearly your registered username, the type of exclusion you are requesting, and your preferred exclusion period. Our team will action your request as a priority — within 24 hours for standard requests and within 4 hours for urgent requests where an immediate risk is indicated.

● Time-Out and Cool-Off Features

A time-out is a shorter, temporary account suspension designed for players who need a brief pause rather than a full self-exclusion. If you have been playing for a long time, have had an unexpectedly large loss, or simply want a break to clear your head, a time-out is the right tool to use.

Available Time-Out Durations

• 24 hours — overnight cool-off after a difficult session
• 48 hours — a weekend break or short reset
• 7 days — a one-week pause to reflect on your gambling patterns
• 30 days — a month-long break before deciding whether to continue or escalate to self-exclusion

During a time-out, your account is suspended in the same way as a self-exclusion. You cannot log in, place bets, or make deposits. Unlike self-exclusion, a time-out will expire automatically at the end of the chosen period and your account will be reactivated — unless you contact us before the expiry to extend or convert the time-out to a self-exclusion.

● Problem Gambling Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — this is for your own awareness only and your answers are not recorded by 77jeya. If you answer "yes" to two or more of these questions, it may indicate that your gambling behaviour has moved beyond healthy recreational play and that speaking to a professional would be beneficial.

● Support Resources and Getting Help

77jeya encourages any player who is concerned about their gambling behaviour — or the gambling behaviour of someone they care about — to seek help promptly. A number of resources are available to players in Bangladesh and internationally.

Steps to Take If Gambling Is Becoming a Problem

Practical Tips for Healthier Gambling Habits

• Set a strict gambling budget before you start and treat it as the cost of entertainment — never gamble with money intended for rent, food, utility bills, or family obligations.
• Decide in advance how long you will play and set a timer. When the time is up, stop — regardless of your current balance.
• Never chase losses. A losing session happens to every player; chasing losses statistically leads to larger losses, not recovery.
• Balance gambling with other leisure activities. If gambling has become your primary hobby, try to reintroduce other interests — sports, social activities, creative pursuits.
• Avoid gambling when you are emotionally distressed, very tired, under the influence of alcohol, or going through a difficult personal period. Emotional states impair judgement and increase impulsive decision-making.
• Review your 77jeya account transaction history regularly. Seeing actual numbers in black and white is often more effective than memory at maintaining accurate awareness of spending.

● Contact Our Responsible Gaming Team

Our dedicated responsible gaming support team is available around the clock — 24 hours a day, seven days a week, including all Bangladesh public holidays. Every responsible gaming request is treated as a priority and handled with complete confidentiality.